20+
NDC Airlines Live
2013
IATA Strategic Partner
JR Part of the JR Technologies group · IATA Strategic Partner since 2013

The leak isn't on your P&L .
It's in your operations.

Travel Bridge Services is the revenue integrity and operations partner for network and full-service carriers — closing the gap between fare audit, interline prorate, ADM exposure and the multi-PSS reality of running a global airline.

Request a Revenue Integrity Diagnostic → Engage an Operations Director
No commitment · Board-ready report delivered in 21 days
JR Technologies Group
Parent Organisation
IATA Strategic Partner
Since 2013
20+ NDC Airlines
Implemented & Live
ONE Order Certified
IATA Standard
5 Region Coverage
Americas · EMEA · APAC
The Complexity Tax

At network scale, revenue leakage is visible in aggregate but never in detail.

Multi-PSS architectures. Interline and codeshare. Mixed GDS and NDC distribution. BSP and ARC settlement across dozens of geographies. The leak is there. The question is whether you can isolate it to a recovery vector, with a dollar value, by Tuesday.

× The Gap

The reality most CFOs accept

Fare audit gaps across the high-volume O&D pairs that matter most
Interline prorate disputes sitting in working capital for months
ADM exposure compounding across hundreds of agency relationships
Refund cycles inconsistent across BSP, ARC, NDC and direct
Legacy reconciliation tooling unable to keep pace with NDC volume
Distribution cost drift between GDS, NDC and direct, unmodelled
✓ TBS Method

How TBS reframes the operation

Continuous fare audit with recovery filed at IATA-grade evidence quality
Interline reconciliation operated against IATA SIS settlement cycles
ADM defence with root-cause loopback into commercial governance
Refund TAT standardised across every settlement geography
NDC-native reconciliation aligned to Aerostream order management
Channel cost visibility, D+1, across the full distribution stack
What We Operate

Six service lines. Each tied to a commercial outcome, not a seat-based contract.

You keep strategy, customer ownership and pricing decisions. We run the engine room to defined SLAs, with daily reporting, against measurable recovery targets.

Ticketing and Fare Management
01

Ticketing

  • End-to-end GDS airline ticket processing across major global distribution systems.
  • Strict quality control and SLA-driven workflows to ensure operational accuracy.
  • 24/7 global support model for uninterrupted airline servicing and issue resolution.
  • Reliable ticketing operations with scalable support for international airline partners.
Refund and ADM Defence
02

TRAMS Accounts

  • Revenue tracking and commission management with intelligent pricing visibility.
  • Automated invoice reconciliation and verified transaction processing workflows.
  • MIS reporting ecosystem for financial insights, statements, and operational analytics.
  • Dedicated expert support for Excel, ARC, BSP, and airline accounting operations.
NDC and Distribution Operations
03

Sales & Reservations

  • 24/7 airline sales and reservation support with global service coverage.
  • End-to-end handling of fare quotes, reservations, reissues, and refunds.
  • Group booking coordination and travel management for seamless operations.
  • Revenue-focused travel product support designed to improve customer servicing.
Commercial Reporting
04

After Sales Services

  • Real-time PNR change alerts with automated passenger notifications via email.
  • Duplicate booking detection to reduce operational errors and passenger conflicts.
  • Revenue protection workflows focused on minimizing financial leakage and risk.
  • 24/7 monitoring and after-sales support to maintain service continuity and client trust.
Reservations and Customer Operations
05

IT Support

  • 24/7 remote IT support for uninterrupted airline and travel operations.
  • Managed infrastructure services with proactive monitoring and issue resolution.
  • Software and hardware support including maintenance and replacement coordination.
  • IT asset management, reporting, and ticket-based support tracking systems.
Group and Interline Support
06

Audit Team

  • End-to-end ADM dispute management to reduce revenue leakage and billing errors.
  • Structured workflow for disputing, billing, and validating airline debit memos.
  • Pay-only-owned ADM process to ensure financial accuracy and compliance.
  • Audit-driven reporting and training insights to strengthen operational efficiency.
Why TBS, for network carriers

An operations partner that understands the difference between revenue accounting and revenue integrity.

TBS Operations Director Team
01

Revenue integrity, properly framed

Revenue accounting is the record. Revenue integrity is the recovery and prevention discipline that sits around it — audit, dispute, root cause. TBS operates that layer in coordination with your accounting function, not in place of it.

02

IATA-grade lineage

JR Technologies has been an IATA Strategic Partner since 2013, delivered 20+ NDC implementations, and ran the original ONE Order pilot with the Lufthansa Group. TBS operates inside that institutional knowledge, not adjacent to it.

03

NDC and ONE Order operational fluency

Most operations partners can run a legacy fare audit. Few can do the same inside an NDC 17.2 / 18.2 environment with ONE Order ID logic. TBS does — and integrates with Aerostream where the carrier is on it.

04

SIS-aligned interline operations

Interline reconciliation operated against IATA SIS cycles. Prorate, dispute, partner coordination as a continuous workflow. Working capital exposure on interline relationships compresses materially.

05

Multi-PSS native

Engagements routinely operate across Amadeus Altéa, Sabre SabreSonic, Navitaire and bespoke PSS estates. TBS operations are PSS-agnostic; the integration burden does not migrate to your team.

06

Outcome-linked commercial models

Engagement structures index to recovered revenue, ADM recovery rate and TAT compression. The conversation with procurement is about outcomes, not seat counts in low-cost geographies.

Comprehensive Group Services

The wider JR Technologies capability behind every TBS engagement.

When the airline operation requires more than the TBS layer alone — distribution strategy, custom development, NDC implementation — the JR Technologies group brings the full stack into the engagement.

1
Consulting & Strategy

Tailored strategies to enhance distribution, increase personalisation, and improve operational efficiency.

2
Implementation & Integration

Smooth integration of next-generation retailing solutions, including loyalty program systems.

3
Custom Development

Bespoke technology solutions designed to fit your unique business requirements.

4
NDC & ONE Order

Assistance in achieving IATA certifications, keeping your business competitive in modern retailing.

5
Ongoing Support

Dedicated support teams to ensure your systems and operations run seamlessly.

★ Complimentary · 30 Days

The Revenue Integrity Diagnostic.

A 30-day structured review for qualifying network carriers. CFO-ready quantification of fare audit exposure, interline prorate, ADM friction, refund cycle delay and NDC operational maturity — with prioritised recovery vectors and indicative dollar values.

The output is a board presentation deck. The follow-up is your call.

Request the Diagnostic →
Diagnostic Scope
Fare audit sampling · top 20 O&D pairs
Interline prorate exposure · last 2 SIS cycles
ADM exposure analysis · 12-month look-back
Refund TAT benchmark by channel and geography
NDC operational maturity scorecard
Distribution channel cost visibility map
Recovery roadmap with $ values per vector
Board-ready presentation deck
Network carrier questions, answered

What CFOs and Heads of Commercial ask before the first call.

Straightforward answers to the operational, financial and commercial questions airline leadership teams raise before engagement.

How is TBS positioned versus traditional aviation BPM providers?
TBS is a specialist airline operations partner inside the JR Technologies group, not a horizontal BPM. Global BPM vendors deliver broad outsourcing across many industries; TBS is purpose-built for airline revenue integrity and distribution operations, with operational fluency in NDC, ONE Order and the IATA settlement landscape — built from inside an IATA Strategic Partner organisation.
What is airline revenue integrity, and how is it different from revenue accounting?
Revenue accounting is the recording function — closing the books on what was sold. Revenue integrity is the recovery and prevention function — ensuring the airline collected what it should have collected, defended against unjustified debits, and surfaced the systemic causes of leakage. TBS operates the revenue integrity layer in coordination with your accounting team, not in replacement of it.
Can TBS operate inside a multi-PSS environment?
Yes. Most network carrier engagements involve mixed PSS estates — typically a primary PSS with secondary systems for cargo, codeshare or regional operations. TBS operates across Amadeus Altéa, Sabre SabreSonic, Navitaire and bespoke environments, and integrates with the JR Technologies Aerostream platform for NDC and order management workflows.
How does TBS handle interline and SIS settlement?
Interline reconciliation runs against IATA SIS settlement cycles, with prorate calculation, dispute filing and partner airline coordination operated as a continuous workflow — not as a periodic exception process. The model compresses dispute resolution TAT and protects working capital exposure across the interline relationship base.
What does the Revenue Integrity Diagnostic actually deliver?
A 30-day structured review producing: quantified fare audit exposure across the top O&D pairs, interline prorate exposure analysis, 12-month ADM look-back, refund TAT benchmarking, NDC operational maturity scoring, and a prioritised recovery roadmap with indicative dollar values per vector. Output is a board-ready presentation deck. Complimentary for qualifying carriers.
What is the typical transition timeline?
Fare audit and ADM operations: 75–120 days. Interline reconciliation and refund operations: 90–150 days depending on settlement geography and PSS complexity. Each phase covers knowledge transfer, SLA definition, parallel run and a defined go-live gate.
How is the engagement governed?
A Master Services Agreement with named operational owner, defined SLA framework, monthly business review at Head of Commercial / Finance Director level, and quarterly executive review with the CCO or CFO. Operational metrics report daily; commercial recovery reports monthly.
Does the engagement involve transferring our staff?
No. TBS engagements are operations partnerships, not workforce transitions. Existing teams retain strategy, customer ownership and commercial decision rights. TBS operates the defined functional layer — fare audit, refund operations, ADM defence, interline reconciliation and reporting — as an extension of the airline operation.